PRIVACY POLICY

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We are committed to safeguarding the privacy of our website visitors and users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website.

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By accessing or using this website, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

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We may collect, store, and use the following categories of personal data:

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a) Technical and usage information, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and navigation paths;

b) Transaction information, including details relating to any transactions carried out between you and us through or in connection with this website, and information relating to any purchases of our goods or services;

c) Registration information that you provide when registering an account with us;

d) Subscription information that you provide for the purpose of subscribing to our services, email notifications, newsletters, or other communications;

e) Communications data, including any information you choose to send to us through contact forms, email, or other correspondence.

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2. Cookies

 

This website uses cookies. A cookie is a small text file sent by a web server to a web browser and stored on your device. Cookies enable the server to recognise and track your browser.

 

We may use cookies to:

• Administer the website;

• Improve website functionality and usability;

• Analyse website traffic and usage patterns.

 

Most web browsers allow you to refuse or delete cookies. Please note that disabling cookies may negatively affect the functionality and usability of this website.

 

Google Analytics

 

We may use Google Analytics to analyse the use of this website. Google Analytics uses cookies to generate statistical and analytical information about website use. The information generated is used to compile reports on website activity. Google stores this information in accordance with its own privacy policy, available at:
http://www.google.com/privacypolicy.html 

 

3. Use of Personal Data

 

Personal data submitted through this website will be used only for the purposes stated in this Privacy Policy or on relevant parts of the website.

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We may use your personal data to:

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a) administer and operate the website;
b) personalise and improve your browsing experience;
c) enable you to access and use website services;
d) send non-marketing administrative or commercial communications;
e) send email notifications that you have specifically requested;
f) send newsletters and marketing communications related to our business, where you have consented to receive them (you may unsubscribe at any time by emailing action@action-is.com with the subject line “UNSUBSCRIBE”);
g) provide aggregated statistical information to third parties, provided such information does not identify individual users;
h) respond to inquiries, requests, or complaints submitted by you;
i) comply with legal and regulatory obligations.

 

We will not provide your personal data to third parties for direct marketing purposes without your express consent.

 

4. Legal Basis for Processing

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We process personal data based on one or more of the following legal grounds:

• your consent;

• performance of a contract or steps taken prior to entering into a contract;

• compliance with legal obligations;

• our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.

 

Where the General Data Protection Regulation (EU) 2016/679 (“GDPR”) applies, we process personal data on one or more of the following legal bases:
(i) the data subject’s explicit consent;
(ii) the performance of a contract or steps taken at the request of the data subject prior to entering into a contract;
(iii) compliance with a legal obligation;
(iv) legitimate interests pursued by the Company, provided such interests are not overridden by the fundamental rights and freedoms of the data subject.

 

As a GCC-based company, ACTION complies with the following regulations:

4.1. United Arab of Emirates: Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data. 

4.2. Qatar: Law No. (13) of 2016 on Protecting Personal Data Privacy.

4.3. Kuwait: Resolution No. 26 of 2024 issued by the Communication and Information Technology Regulatory Authority ("CITRA") of Kuwait.

4.4. Bahrain: Order No. (43) of 2022 issued by Ministry of Justice, Islamic Affairs and Waqf.

4.5. Oman: Royal Decree 6/2022 Promulgating the Personal Data Protection Law.

4.6. KSA: Royal Decree No.(M/19) dated 16/9/2021 amended pursuant to Royal Decree No.(M/148) dated 27/3/2023.

 

5. Disclosure of Personal Data

 

In addition to disclosures reasonably necessary for the purposes identified above, we may disclose your personal data:

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a) where required by law or regulation;
b) in connection with actual or prospective legal proceedings;
c) to establish, exercise, or defend our legal rights, including fraud prevention and credit risk reduction.

 

Except as expressly stated in this Privacy Policy, we do not share your personal information with third parties.

 

6. Data Security

 

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

 

However, transmission of information over the internet is inherently insecure, and we cannot guarantee the absolute security of data transmitted online.

 

7. Data Retention

 

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

 

8. Policy Amendments

 

We may update this Privacy Policy from time to time by publishing a revised version on this website. Any changes will become effective upon posting. You are encouraged to review this page periodically.

 

9. Your Rights

 

You have the right to:

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• request access to the personal data we hold about you;

• request correction or updating of inaccurate or incomplete data;

• request deletion of your personal data, subject to legal limitations;

• object to or restrict the processing of your personal data;

• withdraw your consent for marketing communications at any time.

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Requests may be subject to a reasonable administrative fee.

 

10. Third-Party Websites

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This website may contain links to third-party websites. We are not responsible for the privacy policies or practices of such external websites.

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11. Updating Information

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Please inform us if any personal information we hold about you needs to be corrected or updated.

 

12. Contact Information

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:

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Email: action@action-is.com

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